At CableCaddycom we strive to ensure our customers are fully satisfied with their purchases. If you are not completely happy with the equipment you purchased, our return policy is designed to be straightforward and hassle-free.
Eligibility for Returns
1. Time Frame: You may return equipment for a refund or exchange within 90 days of the ship date. A 15% restocking fee will be withheld for all items.
2. Condition: To be eligible for a return, the equipment must be new and unused, with all original packaging, accessories, and documentation.
3. Proof of Purchase: For all returns, a valid invoice or purchase order number is required.
Non-Returnable Items
- Customized or personalized equipment
- Items marked as "Final Sale" or "Non-Returnable"
- Used or damaged items (unless defective upon receipt)
- Vendor made to order items
Return Process
1. Initiate a Return: Contact our customer service department to initiate a return (contact details below). Please provide your invoice # or PO # and details about the equipment you wish to return.
2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on returning your item.
3. Packaging: Securely package the equipment in its original packaging, including all accessories and documentation. Please write the RA number on the outside of the package.
4. Shipping: Ship the package to the address provided by our customer service team. We recommend using a trackable shipping service to make sure you get your return to its destination.
Refunds and Exchanges
Refunds: Once we receive and inspect your return, we will process your refund within 30 business days. Refunds will be issued as a credit to your account or by check at your request. A 15% restocking fee will be withheld for all items.
Exchanges: If you requested an exchange, we will ship the new equipment once the returned item has been received and inspected.
Defective or Damaged Items: (DOA)
If you receive defective or damaged equipment, please contact our customer service department (contact details below). We will arrange a replacement or refund and cover the return shipping costs. The evaluation process should expect an extended timeline for refunds on DOA items.
Return Shipping Costs
Customer-Initiated Returns: The customer is responsible for return shipping costs unless the item is defective or damaged.
Defective/Damaged Items: CableCaddy.com will cover the return shipping costs for defective or damaged items.
Contact Us
For any questions or concerns about our return policy, don't hesitate to contact our customer service department at service@cablecaddy.com.
We appreciate your business and are committed to providing the highest customer satisfaction.